Service guarantee
1. Engagement and Protocol Design Phase
1. Inquiries and talks
2. The first draft of the program
3 Conceptual design
4. Design quotation
5. Sign the contract
6. Scheme design
7. Reporting and communication
8. Deepen the design
2. engineering construction stage
1. Project construction preparation
Establish a project department, with senior project manager as the head of the project department.
Digest bidding documents, construction contracts, handle construction permits and fire protection procedures.
Site investigation, familiar with the project situation, study the drawings, and start the joint review of the drawings.
Start the preparation and review of quality, construction period, safety and environmental protection objectives and control plans.
Set up temporary facilities, three supplies and one leveling; implement the requirements of personnel, materials and funds, etc.
Determine the key points and difficulties of the project, prepare and review the Construction Organization Design Scheme
2. Project construction phase
In accordance with the Construction Organization Design Plan, the first batch of personnel and equipment shall enter the site to complete the site survey and setting out.
Materials for approval, procurement, inspection, warehousing and inspection; At the same time, custom processing materials for approval.
Scientific and formal flow operation, each stage of process control, self-inspection, mutual inspection and handover inspection, strictly strengthen process control.
Prepare and process all kinds of "engineering liaison sheets" and keep them on file.
Statistics, preparation and submission for approval of project progress and project funds
Inspection and correction of quality, construction period, safety and environmental protection assessment objectives
3. Project completion and acceptance
Project self-inspection, professional team to complete the cleaning work, debugging and trimming
The project department shall organize and complete the initial inspection of internal quality inspection of each sub-project.
Organize to complete the re-inspection of the engineering department and the supervision department, and implement the rectification of the parts that do not meet the requirements.
Organize engineering data, draw as-built drawings and prepare engineering summaries.
Prepare and submit the "Completion Acceptance Report" and cooperate with relevant departments for completion acceptance.
Handle site handover, project file handover, and submit project funds for settlement
Enter the warranty maintenance process
3. Warranty Maintenance Phase
1. After-sales warranty maintenance
2. Regular return visits
3. Follow the whole process
1. Waiting for your call repair response within 8 hours, the engineering manager will call, visit and understand your needs
2. Senior engineer on-site investigation, and agree with you on emergency treatment measures
3. Investigate and analyze the causes of engineering maintenance, and agree with you on the maintenance plan and preventive measures (within 3 working days) 5. The project manager formulates the maintenance implementation plan, and after confirmation by both parties, the maintenance construction of the project is started.
4. Implement self-inspection and mutual inspection of each maintenance stage
5. After the maintenance and construction is completed, it shall be delivered to the owner for acceptance.
6 Summarize the results of engineering maintenance treatment and submit the "Maintenance Assessment Report" for archiving.
4. Complaint Acceptance Process
1. Household complaints
2. Customer service personnel record complaint content
1. Archive customer complaints
3 Confirm whether the complaint is established
Reply to customer within 1.24 hours
4 Determine the complaint handling confirmation department
5. Responsible department to analyze the reasons
1. Determine specific responsibilities
6 Propose a treatment plan
7. Submit to the competent leader for instructions
8 Implementation of treatment plan
1. Customer service personnel inform customers
2. Implementation of processing responsibilities
3 File complaint forms
9. Complaint handling completed